FAQs

Shipment information

Our goal is to get all orders shipped out within one week of order receipt.  Each order will be packaged separately to avoid shipment damage. If you happen to find damage to the piece upon receipt, please contact us immediately.  San Francisco local pickup is available. International shipments are currently not available.

Return Policy

Since all these mugs are handmade, we have an all sales are final policy. You may find some minor imperfections due to the nature of the art.  That’s common in the industry and therefore won’t be accepted for a return or exchange. 

Custom Work

At the moment we are not doing custom pieces.  However, if you have a wholesale inquiry please feel free to contact us about the project.